HGS Agent X is a noteworthy software platform that ranks 182 among all Call Center Software according to our research analysts. 4 Recognition & Support. For the year ended March 31, 2022, HGS had revenues of Rs. JoinHGS Jamaica is a top call center & BPO company for new job opportunities and resources to help excel in your career. We at HGS are committed to the welfare of the communities around us. 1249 South River Road, Suite 302 Cranbury, NJ 08512. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centers and HRO solutions to deliver. The Host Guardian Service (HGS) is the centerpiece of the guarded fabric solution. PITON Global. Future-proof your contact center by improving the quality of your customer experience. 1-866-640-5236And so. Requirements. HGS combines technology-powered services in automation, analytics and digital transformation, with domain expertise in back office processing, contact centers, traditional and digital customer care, and HRO to deliver transformational impact. 0 out of 5 stars. I'd like to recommend also my friends and relatives to incourege them to apply to this company because this not only a company but u can treated this is your family. Well known for the “best Spanish accent” due to clarity and slower speed of speech. Customer Care Executive (Former Employee) - Indore, Madhya Pradesh - October 2, 2021. TTY: 1-888-201-6445 » Inquiries related to SHOP eligibility determinations on HealthCare. Queue management: A queue is where customers wait to interact with a call center / contact. Over the past two decades, we have built expertise. PITON Global is a Philippines-based call center services provider that has been offering “world-class tech call center and back-office services” for the last 20 years. Start a new career journey with HGS as a Customer Service Representative. 0. Karnataka PIN – 560068 Phone: 080-46431000AI in contact centers solves customer issues with its fast solutions and results that are made possible through predictive and analytical AI software. hourly pay by city, experience, skill, employer and more. Call Center Representative 1. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience. Gauge performance 24/7/365 with superior contact center. 19,329 likes · 52 talking about this · 36 were here. Information Technology Support Services. 3. The management of HGS was fine, they always went above and beyond Yet the client they worked for was ruthless, and would often demand good employees be removed from the contract for various reasons. This position also requires excellent customer service skills and the ability to handle stressful situations in a calm and professional manner. Grow with HGS Canada and be part of a diverse and. Hi, thank you for your review. NCB Headquarters. Great place to work and great hours. Rodriguez, Jr. 7 East Trade Way Portmore, Jamaica We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle. Find call center jobs in Jamaica with Join HGS, one of. CSAT -CSAT, otherwise known as Customer Satisfaction, is a score to measure the level of satisfaction of a customer when it comes to transactions or interactions with the brand. There was an amazing job to best area to high-tech city in indore madhya pardesh. Learn more about the HGS Work@Home program, and contact us below for a free consultation. For the year ended March 31, 2022, HGS had revenues of Rs. The average HGS salary ranges from approximately $31,666 per year for a Customer Service Representative to $31,666 per year for a. Hinduja Global Solutions Response 8mo. HGS combines technology-powered services in automation, analytics and digital transformation, with deep domain expertise focusing on back office processing, contact centers, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Map View. O. Ratings by category. Anand Biradar. HGS is a third party call center. $100M to $500M (USD) Industry. Eliminate repetition with our contact center automation and smart actions. HGS Constant Spring is located in Kingston, Jamaica. Our Vision. Box 20102 Charlottetown RPO Sherwood, PE C1A 9E3 1-866-640-5236 HGS Canada Corporate Headquarters. Today’s top 852 Call Center jobs in British Columbia, Canada. Explore new job opportunities & resources to help you learn new skills to excel in your career. Lack of communication. Try for FreeNot sure if HGS Agent X, or VICIdial is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Performance based bonuses. 2. HGS Phillipines. Many of our contact center employees in Jamaica and around the world have successfully transitioned to remote operations. Hinduja Global Solutions HGS is working in Business services, Corporate management activities. 5 out of 5, based on over 160 reviews left anonymously by employees. Title Location Req Number No. Vantage London, Great West Road, Brentford, TW8 9AG. Iloilo City 5000. Maximize Your Contact Center ROI With HGS Health Checks. 5 No. Hinduja Global Solutions interview details: 592 interview questions and 570 interview reviews posted anonymously by Hinduja Global Solutions. Sign in. HGS USA is an inbound & outbound BPO & Call Center Company in the USA. Salaries posted anonymously by Hinduja Global Solutions employees in Jamaica. Review №61. CXC/ CAPE. Understand the importance of a seamless, consistent brand experience. 52 reviews from Hinduja Global Solutions employees about Hinduja Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. Question: What qualifies as excellent customer experience according to you? Empathy has a large impact on the delivery in the customer service industry. Furthermore, when you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you. Hinduja Global Solutions HGS is working in Business services, Corporate management activities. HGS - India's leading call center is a great place to work with many opportunities. Try for Free CloudTalk (439) Telephony Software. James / Trelawny / Westmoreland; including English. Better resolutions. Check Capterra to compare HGS Agent X and Salesforce Service Cloud based on pricing, features, product details, and verified reviews. 2052 CHICAGO, Oct. Box 20102, Charlottetown RPO, Sherwood, PE C1A 9E3. branches & ABMs Locations & Hours. HGS Canada Corporate Headquarters. HGS Agent X can be deployed in the cloud. 19th - 21st Floor HGS Zeta Tower, Bridgetowne West, E. Job Title. United Kingdom 0-800-032-2973. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. ISIC Codes: 7020, 82. Sunday. But am very understanding and im being patient for them to get ahold of meOnshore, Nearshore or Offshore. Boardwalk Ave, 5000 Iloilo City, PhilippinesThe work is fine but the TLs are super petty about small stuff. HGS will try and acknowledge Your email within 3 working days and seek to resolve Your concern at earliest. In 2010, Careline Services, a UK-based contact center management services. I just started and this would be my 3rd week of training. Experience. Contact Center AI Contact Center Software Call Center Software Contact Center Platform Call Center Platform Contact Center Solution Call Center Solution. , to manage your expenses better. This is 1% higher (+$14,760) than the average call center agent salary in Jamaica. Cloud telephony works well for small and enterprise contact centers. Plot No. 266,619 likes · 651 talking about this · 475 were here. Whereas call centers connect through direct calls for catering requests, endorsing new schemes, offering technical support, and more. Call Us. The estimated total pay for a Customer Service Representative at Hinduja Global Solutions is JMD 840,000 per year. Learn about Hinduja Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. com. * "Online chat support will be unavailable on all bank and government holidays. 2052 Get started with your new career and apply now! Starting pay at $15. HGS has drawn heavily from nature-inspired algorithms, including the firefly algorithm, artificial bee colony algorithm, and ant hill colony algorithm to render intelligence to workforce management. Saskatchewan Bilingual (French & English) Customer Service Representatives. HGS Constant Spring is working in Business services activities. 2. 00 an hour + Performance bonus (Earn up to an average $18 an hour). Start a new career journey with HGS as a Customer Service Representative. HGS MENA FZ LLC. $36K | $0. We have handled more than 72. 4 Recognition & Support. job with a minimum of 6 months of customer service experience BPO/Call Center preferred Strong verbal. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. 4 Work-Life balance. With Baring Private Equity Asia (BPEA), the HGS. Apply to Customer Service Representative, Program Manager, Liaison and more!Learn how you can use call center automation, generative AI, call center automation trends and more to unlock potential cost savings by requesting a consultation with HGS. loved this job. this is the only industry in which one can make money by. Andrew; CUSTOMER SERVICE REPRESENTATIVE. cities, 10. We try to review all applications as quickly as possible. HGS Phillipines. 1-866-640-5236About HGS Agent X. Hinduja Global Solutions (HGS) has a contract with the government’s Disclosure and Barring Service (DBS) to run the contact centre and back-office functions. Work/Life Balance. Apply Now. Got docked 2 minutes because I logged on 6 minutes before my shift and the system did an unscheduled, unavoidable update which took 8 minutes. svg Michelle Caddey Maclean 2023. Additionally, they help the team leads accelerate agent. 32 Trafalgar Road, Kingston 10 Jamaica W. 4 Recognition & Support. A free inside look at company reviews and salaries posted anonymously by employees. With an initial capacity of 550 seats, HGS expects the new centers to create about 800 jobs in Alabang by 2014-end. 4 Professional growth. Cons. The insights generated from HGS PULSE will help to improve the customer satisfaction and reduce the operational cost," said Yasim Kolathayil, Vice President of Data and Analytics, HGS Digital. Best of all, with agents located in different areas. 4 Culture and Values. quiries ,spreading up new information etc. started my day at 9am. Friday. Our people are our biggest investment and they are the voice and heart of our business. Rodriguez, Jr. A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. HGS Peoria is still hiring! HGS is using a 100% virtual interview and assessment process that enables us to hire for our essential services business clients while keeping your health and safety top of mind. Managers are great, American express not so much. Saturday. <img height="1" width="1" src="/>23. HGS USA Corporate Headquarters 4933 Lincoln Avenue Lisle, IL 60532 Toll Free: 1-888-747-7911 Fax: 630-968-7383. JoinHGS Jamaica is a top call center & BPO company for new job opportunities and resources to help excel in your career. com. Average salary for HGS Call Center Representative in Cabuyao: PHP 19,000. Lack of communication. 94 PCS members in Liverpool are taking 6 days’ strike action from 15-20 August in their dispute over pay and conditions. Still uncertain? Check out. 1-866-640-5236HGS Digital creates frictionless digital experiences that solve business problems and improve customers’ lives. 2. 1-866-640-5236HGS Inc. HGS - Hinduja Global Solutions El Paso, TX 4 weeks ago. We are pleased to hear that you are having. Hey guys I work at HGS Call Center. 4 Salary & Benefits. HGS has over 61 delivery centers across the globe. Stay away from Blue Ocean and Admiral and HGS in Dartmouth Reply 666kracken666 • Additional comment actions. The HGS center in London services several clients. very understanding of life work balance. 4. 19th - 21st Floor HGS Zeta Tower, Bridgetowne West, E. P. View Profile. (Preferably in a call center. New Jersey Cranbury. Sagility Operations Inc. Weekly Off. 5 Locations. com. You can find more information about HGS Constant Spring at You can contact the company by email at investor. 3525 Piedmont Road NE, Suite 520, Building 5, Atlanta, GA 30305. 3. HGS is the second outsourcer to vacate the city in the past two months, with Teleperformance having announced the closure of its call center Indian outsourcing firm Hinduja Global Solutions (HGS) is shutting down its call center in Canada’s Thunder Bay, apparently due to a lack of skilled employees willing to take up the job. It is the mission of IntellectX Global…. 0 open jobs:. 8, 2020 /CNW/ -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a global leader in business process management (BPM) and customer experience solutions, today announced the launch of HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data. 10 open jobs for Call center representative in Victoria. S. This rating has decreased by -1% over the last 12 months. You’ll receive a call from one of our recruiters to understand your skill-set and job expectations better. Sagility. Call Center. Hey guys, Very interested in the IT field and was wondering if anyone has ever worked as Technical Support Representative - Work From Home position with HGS. 09:00 AM to 05:00 PM UK Time. 17, Westside Building, Race Course Rd, Near Janjeerwala Square, Indore, Madhya Pradesh 452001, India. Apply Now. More importantly, Avaya’s open technology enables HGS to help customers integrate the contact center with their existing customer relationship management (CRM) platform, call. But am very understanding and im being patient for them to get ahold of me#contactcenterworld, @teamhgs, @Gartner_inc Chicago, IL, USA, Feb, 2021 -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for. June 2022 was an exciting month for HGS's nearshore delivery centers in the Caribbean. Know how customers feel in real-time with Customer sentiment. Vindhya e-Infomedia is a call center outsourcing in Bangalore that has delivered complex projects and solutions to multinational companies in the microfinance, telecom, banking, insurance, and government sector. Cons. Monday to Friday + 2. Well known for the “best Spanish accent” due to clarity and slower speed of speech. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. 2:47 pm, Mon June 12, 2023. Seamless Integration. This is a significant performance measure. Learn about Hinduja Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. Branch services 876-929-4622. Get started with your new career and apply now! Starting pay at $15. HGS Work@Home delivers the flexibility to rapidly ramp up remotely during a time of crisis and ensures security through data encryption and device lockdown. Global leader in BPM and optimizing the CX lifecycle, HGS is helping make its clients. HGS combines technology-powered services in automation, analytics and digital transformation, with deep domain expertise focusing on back office processing, contact centers, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. 4. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Box 20102, Charlottetown RPO, Sherwood, PE C1A 9E3. 2052The average Hinduja Global Solutions salary ranges from approximately $28,000 per year for Call Center Representative to $37,458 per year for Payroll Administrator. 4 Recognition & Support. Job (s), 21 of 21 records. At least 5 subjects including English A and Mathematics. HGS has over 21,600 employees across 38 delivery centers in six countries, making a. HGS - India's leading call center is a great place to work with many opportunities. 4 Culture and Values. Hinduja Global Solutions Limited ( HGS) has opened its second center at Gran Vista, El Paso, TX. HGS CALL CENTER. Success starts with those who quickly learn, apply and stick to our sales process. 9 million (US$ 439. P. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience. IVR, or Interactive Voice Response, is an automated telephony system, which is used to gather information about the nature of the call and direct the call to the appropriate departments. CCNA Qualification is a plus and customer care. 3. Learn more about these elements and HGS offerings: #contactcenter #customerservice #. Madan Moudgal. HGS Canada Corporate Headquarters. 00 kilometer(s) from Sherman Hines Museum; 2. 8. National Commercial Bank Limited. 2-5 hour flight from major U. Very good. By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Abandoned, missed and dropped calls are therefore all types of lost calls. View all Winnipeg Free Press jobs - Winnipeg jobs - Telemarketer jobs in Winnipeg, MB1 year of customer service experience (Preferably in a call center environment) Trained to handle multiple call types along with differing customer personalities . The seamless transition of call center locations has delivered a strong brand experience across multiple contact channels, with innovation playing a significant role in expansion of these channels. HGS has over 21,600 employees across 38 delivery centers in six countries, making a. 2052Are you looking for a rewarding career in business process management and customer experience? Join HGS Canada, a global leader in the industry with a presence in seven countries and nine verticals. Mixed information giving during process. What to say when a product is damaged or late…. 4. 1-866-640-5236Call Centre Representative (Current Employee) - Windsor, ON - 16 August 2022. Cloud telephony replaces numerous costly, on-premise contact center infrastructure providers with a smaller number of pay-as-you-go, cloud-based providers. Being hired was straightforward for an entry level position and the offer was extended at. Everyone is co-operative! Ja. These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. You can also check your job application status here. HGS Canada Corporate Headquarters. Highly recommend it. We have over 30 years of experience in delivering quality customer service in the UK. HGS is a global leader in customer experience management. 4 Culture and Values. We provide our clients and partners with multilingual multitask delivery optimized by skill-based routing and analytics from onshore and offshore locations for their Business to Business (B2B) and Business to Consumer (B2C) needs. Positions Date Posted Action; Quality Lead - Resolution Work: Kingston; REQ-003251: 1: 22 Nov 2023: View More Apply Now: Global Service Desk Analyst HGS makes its clients more competitive every day. Find Us. "We have more than 250 common. Revenue. Type: Company - Private. HGS is committed to the safety and. As […] IntouchCX is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands. Explore our opportunities, apply online, and check your job application status on our website. Best of luck for the future and thank you for sharing your talents with HGS Canada. 52 in 2023. We fast-track transformation by leveraging future-fit technology, and our suite of accelerators helps contact centers optimize operations, increase speed to market, and ensure continuous value delivery. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial. Philippines. Work wellbeing score is 67 out of 100. Build your future and career with HGS Canada, a leading BPO company, through training & education, sound employment policies, and giving back to the communities. HGS has over 21,600 employees across 38 delivery centers in six countries, making a. Sagility LLC, formerly known as HGS Healthcare, has added a fifth call centre operation in Jamaica, having spent US$7 million on kitting out space in Angels, St Catherine, to accommodate local employees. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands. Kingston, Jamaica. HGS Phillipines. P. P. HGS provides its clients with the perfect balance of technology and people to create transformative customer experiences. Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis. Many of our contact center employees in Jamaica. HGS - Hinduja Global Solutions Ltd. Reviews from Hinduja Global Solutions employees about Hinduja Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. 1. 60% of employees would recommend working at HGS to a friend and 50% have a positive outlook for the business. Average salary for HGS Call Center Representative in Rizal: PHP 19,000. Angry and unreasonable callers are the norm. IntellectX is a BPO company, that manages contact center services for companies across the globe to improve their operations and growth of their business. A product arrives damaged. Avenue, corner Ortigas Ave, Quezon City, Metro Manila Phone: (02) 3434 5300 ext. HGS moved into Jamaica about two years ago after it struck a deal with NCB Jamaica, one of. HGS USA Corporate Headquarters. Apply today. 09:00 AM to 05:00 PM UK Time. Find call center jobs in Jamaica. HGS - Hinduja Global Solutions Ltd. 00 an hour. HGS is a global leader in optimizing the customer experience. Share. Hinduja Global Solutions (HGS) is preparing to launch another delivery center in the Jamaican city of Kingston after the Indian outsourcing firm landed a contract with a North American healthcare company to provide customer care service. Salaries posted anonymously by Hinduja Global Solutions employees in Jamaica. P. HGS Canada was honored with the Gold Stevie® Award for the “Customer Service Department of the Year” in the 12th Annual International Business Awards At the 2015 Contact Center World (CCW) Awards - Global Finals, HGS was recognized with: o Ranked 11th among Top 20 IT/BPO Employers : HGS India o Best Large Center: Gold – HGS. Good place just call center. Bailey. You will be able to complete the entire process from your own home or wherever it is convenient for you. Lack of communication. IVR, or Interactive Voice Response, is an automated telephony system, which is used to gather information about the nature of the call and direct the. Review №60. In 10 Sprachen sorgen sie an 5 Tagen in der Woche dafür, dass es in den Kfz. We are elated that you loved your experience! We put customer/staff experience and satisfaction is our priority, and your reWorking at HGS is like working at any average call center, it is a very psychologically demanding job to do and is very strict in this aspect. Some positions also offer additional performance incentives. Employers / Post Job. Not sure if Bitrix24, or HGS Agent X is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. HRG worldwide is a call center in Scotia square floor 13 in the same building ad drugstore was. Rodriguez, Jr. CHICAGO, Aug. 1-1000+ users. A. never had issues needing off work. Read More. Your goal is to close the sale in just one call by using a consultative and customer-focused approach. 2052One of our recruiters will call you to understand your skill set and job expectations. Sitel – (Read full Sitel review) – Sitel is a call center that is always on the lookout for agents. Quebec Bilingual (French & English) Customer Service Representatives. Show all locations. 4 Work-Life balance. Ltd. Our people are our biggest investment and they are the voice and heart of our business. Discover job opportunities to jump start your career with us today. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience. The position requires you to answer inbound calls centered on updating, managing, and reporting policy information to the client or broker. Usually requires travel school but often has a class for non travel that they will train. 7 HGS reviews. More. Its a company partnered with cigna the call center. We optimize your contact center processes, such as routing calls, drag-and-drop call flow designs, dialer configurations, etc. Revona Facial Skin Care Center Danao City. Job security/advancement. O. 19th - 21st Floor HGS Zeta Tower, Bridgetowne West, E. El Paso, TX 3. Customer Contact Representative (Former Employee) - Victoria, BC - 17 November 2021. Pros. Apply to Retail Assistant Manager, Call Center Representative, Store Manager and more!Jamaican Centers Operating in Jamaica since 2012, HGS currently provides customer care, provider care, Internet banking support and other services on. com We use cookies to customise our website for you, giving you the best possible user experience. 19th - 21st Floor HGS Zeta Tower, Bridgetowne West, E. Dialfire offers you a complete call center solution that is. To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions. 2052If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to ASKHR-HC@sagilityhealth. 67. Cons.